Shipping and Handling

Currently shipment is only available to Hong Kong but we are working on this. Watch this space!

Orders in Hong Kong

How is my package delivered?

Most packages are delivered through SF Express. The courier delivers packages from Monday to Saturday. 

How much will I pay for shipping?

You pay in accordance to the size and weight of the package, dependant on your location. For a detailed freight schedule, please refer to http://www.sf-express.com/hk/en/dynamic_function/price/. Alternatively, the freight charge will appear at check out, before payment.

If you are bulk buying, please contact us to discuss a more economical shipping method that could save you money!

How long until I receive my items? 

Most items you order will be in stock and will take no longer than 5 working days for delivery. However, for some items that are not in stock, it may take up to 15 working days for delivery. 

How will I know the delivery time?

As soon as your order is ready to be shipped you will receive a tracking code which you can check on the SF Express website to let you know the estimated time of delivery.

What happens if I am not home at the time of delivery?

With the SF Express tracking code you receive, you will be able to rearrange the delivery time to one that suits you better.

If I buy several items will they be delivered together?

Wherever possible, if you order more than one item, we will do our best to send everything together.  

Orders Outside Hong Kong

This is unavailable at the moment, but we aim to offer delivery internationally for selected items very soon. 

Further Questions

If you have any further questions regarding shipping or any other subject, please feel free to contact us through email at kelly@karavanhk.com or please send us a message through our website chat, which you can find on every page of our website in the bottom right corner and we will get in contact very soon.